Privacy Policy

Introduction

We value your privacy and are committed to protecting your personal information. When you visit our website www.serhaluxury.com and/or its subdomains (hereinafter: “Site”), when you make a purchase in our webshop or sign up for our newsletter, Serha Luxury (“Serha Luxury” or “we” processes ) personal data. We also process personal data if you apply for a job at Serha Luxury. We also process personal data of our suppliers. The term "personal data" includes any information about an identified or identifiable natural person. When processing personal data, Serha Luxury qualifies as the controller within the meaning of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

This privacy policy is intended to inform you how Serha Luxury collects and processes your personal data and to provide you with information about your legal rights under the GDPR.

We point out that we do not intend to collect personal data from persons under the age of 16, unless they have parental or guardian consent. Since we cannot verify whether an individual is over the age of 16, we strongly encourage parents to be involved in their children's online activities.

If we are required by law or under the terms of an agreement we have with you to collect and you do not provide the information requested, we may not be able to perform the agreement we have or are trying to enter into. (e.g. to provide you with products that you would like to order). If this is the case, we may have to cancel the order you have placed with us, but we will notify you in advance.

It is important to read this privacy policy together with our terms of use and conditions. We recommend that you read this Privacy Policy, Terms of Use and Terms carefully.


About us
Serha Luxury .: a private company incorporated under Dutch law, established in Hoofddorp (the Netherlands) and registered with the Chamber of Commerce under file number: 93537123, trading under the trade name "Serha Luxury".

If you have any questions about our privacy policy, how your personal data is treated or if you want to exercise your privacy rights, please complete the contact form or contact us at the address below.

Serha Luxury
Voorburgstraat 86B
3037PM, Rotterdam
The Netherlands

Please note that this privacy policy does not apply to third party websites connected to this site through links or applications. Clicking on such links may allow third parties to collect or share information about you. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner, as we have no control over these websites and are not responsible for their privacy policies. We therefore recommend that you read the privacy policies of these websites before clicking any links or using the websites accessed through such links.

Personal data we collect and purposes for which this data is collected.

Customers and potential customers
We can process the following (categories of) personal data of (contact persons of) our (potential) customers if and when this is necessary for our order administration:
- Name and address details (surname, first names, initials, title, gender, address, postal code and place of residence and country of residence);
- Date of birth;
- E-mail address;
- Payment details;
- Order details including order history.
- We process this data for the following purposes:


If applicable: to register as a new customer:
- To inform and contact you about your order, our products, order methods, payments and applicable terms and conditions;
- Delivery of ordered goods;
- Dispute resolution including collection;
- To comply with our legal and regulatory obligations.


We may process the following (categories of) personal data of (contact persons of) our (potential) customers if and when this is necessary for our service administration:
- Name and address details (surname, first names, initials, title, gender, address, postal code and place of residence and country of residence);
- Phone number;
- Date of birth;
- E-mail address;
- Order Details;
- Payment details;
- Service requests;
- Other personal data that may be processed in the context of handling the service request, such as order history.


We process this data for the following purposes:
- Respond to questions;
- Providing service;
- Logging data for insight and improvement;
- Creating replacement orders;
- Dispute settlement;
- To comply with our legal and regulatory obligations.


We can process the following (categories of) personal data of (contact persons of) our (potential) customers